The aim of our Services Delivery function is not to replace existing facilities but to provide an alternative means for individuals and organizations to deliver their services and interact with their end-users and customers.
Most of the Service Providers already have existing
systems in place that deliver these services. What we seek to do is to further broaden
their scope and and expand options to reach their end-users. Therefore the services delivery approach is designed
with innovative ideas that work with these existing systems and conditions.
Services Delivery Process
In order to effectively implement the changes and the
improvements for each system, the process is divided into stages that can be integrated
or managed independently.
Enrollment and registration -
acquiring and registering end-users and customers.
Forms and documents - delivering forms and documents to end-users.
Transactions - conducting day to day transactions.
Submission and storage -
submitting forms and transactions to central services. Collecting and digitizing records.
On-going management and
update - end-user management, application management and services monitoring.
Data analysis and feed-backs
- data analysis for service providers and feed backs for service
improvements.
Services Delivery Channels & Approach
Content distribution and
downloads to end-users - allow end-users and customers to download various documents.
Direct delivery - online self-service for users where they can fill forms online and conduct transactions.
Processing Agents - the use
of Processing Agents, Internet cafes and Merchants to deliver services.
Implementation facilities -
provides the facilities and user interface for own staff to implement and manage
services.